Guides - Manage Payment Methods

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See Adding a New Payment Method for instructions on adding a new payment method to your account.

Add a New Payment Method

New payment methods can be added to an account through the My SiteBay. Up to 6 payment methods can be active on an account at any given time, including multiple credit cards, Google Pay methods.

  1. Navigate to the Billing Info page in the My SiteBay (see Accessing Billing Information).

  2. If adding a credit card directly, it must match the account’s billing contact information and address. Review the Billing Contact section and edit it as necessary (see Update Billing Contact Information).

  3. In the Payment Method section, click the Add Payment Method link. This opens the Add Payment Method panel.

  4. Complete the form according to the payment method you wish to add.

    To pay with a credit card: Enter the credit card number, expiration date, and the security code (CVV) of the new card. Then click Add Credit Card.

    Form to add a credit card

    Note
    A $1.00 authorization hold may be placed on your credit card by your banking institution when our payment processor tests the validity of the card. This is normal behavior and does not result in a charge on your card.

    To pay with Google Pay: Click the Google Pay icon/button to open Google’s own Google Pay form. Log in to your Google account and select the payment method you wish to use. Press continue (or otherwise complete the form) to be taken back to the My SiteBay.

    Button to add Google Pay

  5. After the payment method is added, it will be assigned as the default payment method and will be used for future recurring payments. This can be changed by following the instructions within the Viewing and Changing the Default Payment Method section.

Note
This process does not immediately charge any past due balance on the account to the new card. If you have an outstanding balance, you need to make a manual payment to bring your account up to date. See the Making a One-Time Payment section for more information.

Remove a Payment Method

To delete a payment method from your account, follow the instructions below.

  1. Navigate to the Billing Info page in the My SiteBay (see Accessing Billing Information).
  2. Under the Payment Methods section, locate the payment method you wish to remove.
  3. Click the corresponding ellipsis menu and select Delete from the dropdown menu. If the payment method is the default payment method on the account, the Delete button will be disabled and you will first need to change the default method.

View and Change the Default Payment Method

When an invoice is generated, the amount of that invoice (as well as any past due balance) will be charged to the default payment method on the account. The default payment method can be viewed and changed by following the instructions below.

  1. Navigate to the Billing Info page in the My SiteBay (see Accessing Billing Information).
  2. Under the Payment Methods section, the payment method currently used by default has a label of default (located to the right of the last 4 digits and expiration date).
  3. To change the default payment method, click the ellipsis menu next to the payment method you wish to use and select Make Default from the dropdown menu.

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