Guides - Manage Users on a SiteBay Account

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You can grant other people access to your My SiteBay account by creating users and assigning permissions to restrict access to certain areas of the control panel. Adding users and configuring permissions is useful for groups that need to grant all team members access to My SiteBay, or organizations that just want their billing department to have a separate account to receive invoices and billing information.

Note
A single user was automatically created for your account when you signed up for SiteBay. If you are the only person accessing My SiteBay, you do not need to create any additional users on your account.

View All Users

  1. Log in to the My SiteBay and select Account from the sidebar menu.

  2. Navigate to the Users & Grants tab to display all users on the account. Your user account must have full unrestricted access to view this page.

Each user is listed in the table along with its username, email address, and the level of account access (full or limited).

Add a User

To provide another person with access to your SiteBay account, you can create another user. Each user can be created with full unrestricted access or limited restricted access. For more details on user permissions, see Set User Permissions.

  1. Navigate to the Users & Grants page in the My SiteBay. See View All Users.

  2. Click the Add a User button to open the new user panel.

  3. Enter the Email for the user.

  4. Toggle the Account Access button to give the user full or limited access to account features.

  5. Click Submit. The user will receive an email with instructions on creating a password and logging in to the account.

If you granted the user full access, the account is created and no further action is required. If you granted the user limited access, continue with setting user permissions.

In a couple minutes, you’ll receive an email message with any My SiteBay users that correspond to that email. If you do not receive information about any users, then you may have registered your account with a different email.

Remove a User

You can permanently remove a user account from My SiteBay. Here’s how:

  1. Navigate to the Users & Grants page in the My SiteBay. See View All Users.
  2. Click the Delete link for the desired user. A warning appears asking you to confirm that you want to delete the user.
  3. Click Delete in the warning to confirm deletion.

The user is removed and is no longer able to access My SiteBay.

Change an Email

  1. Please contact customer support to change your login email

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