Guides - Cancel Your Account

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A SiteBay account enables you to deploy and use services on the SiteBay Platform. If you no longer wish to use the SiteBay Platform, you can cancel your account at any time. When you cancel your account, any past due balance and uninvoiced balance remaining on your account is immediately charged to the default payment method on file, minus any remaining account credits.

You do not have to cancel your account to prevent recurring charges. Instead, you can remove all services from your account via the My SiteBay, SiteBay API, or SiteBay CLI. This allows you to retain your SiteBay account if you intend to use it in the future. See Removing Services for more information.

Note
SiteBay provides a 7-day guarantee for all paid services. If you cancel your account within the first 7 days, you are likely eligible to receive a full refund for any service charges paid with a valid payment method (not with an account credit or promotional code). To request this refund, enter a note in the cancellation form or email [email protected] with your request.
  1. Log into My SiteBay.
  2. Click the Account link in the sidebar.
  3. Click the Settings tab.
  4. Under the Close Account panel, click the Close Account button.
  5. A confirmation form appears. Enter your SiteBay username in the first field and optionally enter any comments you’d like to leave in the second field. Any refund requests can be entered here as well. See the Refunds section of the Billing guide.
  6. Click the Close Account button to complete your account cancellation. Any past due balance and uninvoiced balance is immediately charged to the credit card on file for your account. After that, you will receive no further charges from SiteBay regarding this account.

After following these instructions, all of your services are immediately marked for deletion and your account is immediately cancelled. You are no longer able to log in through the My SiteBay.

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