Site Bay’s Privacy Policy

Last Updated July 12, 2024

Site Bay Limited. (hereinafter, “Site Bay,” “Site Bay – Powerful WP Hosting,” “we,” “us,” or “our”) provides managed hosting services, software, and support through our My Site Bay (my.sitebay.org) application; and other related websites (including www.sitebay.org), applications, services, software, and personnel (collectively, the “Services”). IF YOU ARE PURCHASING OR USING OUR SERVICES IN ANY WAY, PLEASE READ OUR TERMS OF SERVICE FOR DETAILED INFORMATION ABOUT YOUR LEGAL OBLIGATIONS.

1. Introduction
This Privacy Policy (the “Policy”) provides information on how we collect, process, and share the personal data (also referred to as personal information) of individuals who are external to our organization, including but not limited to applicants, clients, potential clients, affiliates, website visitors, and service providers and each of their respective representatives (referred to in this Policy as “you” or “your”).

Registration and Billing Information: ​Contact information such as name,e-mail address and company name and, when applicable, billing information such as billing address and debit/credit card numbers,or bank account number, are collected from users, through our payments processor, Stripe Inc.

Account Information: This includes your name, email address, password, and payment information for service provision and billing. When you contact us through various means, we collect your name and email address to respond to your inquiries. Usage Data: This includes information about how you interact with our services, such as IP addresses, browser types, and access times. We use these to personalize your experience and analyze service usage. We may collect publicly available information to enhance our services and marketing efforts.
This includes setting up your account, processing payments, and communicating with you. We may use your information to market our services. You can opt-out at any time. We use your information to enhance the security and integrity of our services.
We do not sell or rent your personal information.
We may share your information with service providers, payment processors, marketing partners, and legal authorities when required. If you have any additional inquiries about how your data is processed, please contact us at [email protected].

Site Bay respects the privacy of our users and is committed to protecting their personal data. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information through the use of our services.

This Privacy Policy does not extend to data collected by our clients who use our Services to create and manage their own sites. If data is collected and processed by one of our client’s services, the client controls that data. Please contact the owner or operator of the applicable website directly for inquiries about its privacy policies and how it processes personal data.

2. Personal Data We Collect And How We Use It
As further explained below, we collect and process personal data only for lawful reasons, such as when the processing is necessary to perform a contract, like the Terms of Service, and our legitimate business interests, such as improving, personalizing, marketing, and developing the Services and security.

Information You Provide to Us
Account and Payment Data: If you set up a Site Bay account through our Services or otherwise engage with Site Bay, you provide basic contact and/or account setup information, such as your name, email, address, password, and payment information. We do not store your payment information, but our third party payment processor Stripe may retain your payment information in accordance with their own policies and terms.
Inquiries and Other Data: When you contact us through our live chat, email, or ticket system, you must provide your name and email, which will only be used to respond to your question and never for marketing purposes.
Provide, Improve, and Maintain our Hosting and Similar Services: We use the data you provide to set up your account, provide the Services, receive or make payments, and communicate with you about your account and the Services.
Market the Services: We may use your sign up information to market and promote our Services. You may opt-out of marketing communications at anytime by contacting us at [email protected] or clicking the “Unsubscribe” button in the applicable communication.
Protect You and the Services: We use the information we collect to promote the safety and security of the Services, our clients, and other parties. For example, we may use your information to authenticate users, facilitate secure payments, protect against fraud, spam and abuse, respond to a legal request or claim, conduct audits, or enforce our Terms of Service or other terms and policies that may be in effect.

Information We Collect Automatically: We collect certain information via cookies and similar automated means when you use the Services, some of which may be personal data, such as your IP address, browser, operating system and settings, access times, clicks, and downloads of our email and referring site’s URL. We may also collect mobile device data that identifies your settings, and usage. You can opt out of this in the settings page of Site Bay’s mobile app.
How We Use Data That Is Collected Automatically: Site Bay and its service providers use the automatically collected data described above to provide, advertise, and improve the Services, including to keep track of your preferences and profile information, customize services and content, quantify the efficacy of our promotions and communications, place our advertisements on other websites, estimate your general location, protect against spam, malicious behavior, and to secure your accounts.

Information We Receive from Third Parties: From time to time, we may collect personal information from third parties such as public websites and social networks. This information may include names, contact information, email, professional or employment information, and other information which is publicly available. We may use information collected from third parties for our own promotional or marketing purposes.
You can always opt-out of promotional communications at any time by contacting us at [email protected] or following the “Unsubscribe” instructions included in the applicable communication.

3. How We Share Your Information
Site Bay does not sell or rent your personal information to third parties.
Policy:
Contractors to provide, market, and improve the Services and answer your questions
Reputable payment processors to collect your fees and process payments
Analytics, tracking, and measurement partners to help us improve the Services
Advertising partners to place our ads on other websites you visit and manage our marketing campaigns
Marketing partners to send you marketing and promotional communications about our Services
Recruiting and talent acquisition partners to recruit and evaluate individuals who may join our team.
We also may share your information as required by law, to investigate potential illegal activities or violations of our Terms of Service or other agreements, or to protect the security of our Services and users.

4. How We Protect and Store Your Information
We maintain a reasonable slew of administrative, technical, and organizational safeguards designed to protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal data that we collect from you. We restrict access to personal data collected about you to our employees and contractors. Although, no website or storage mechanism, including the Services, can guarantee absolute security.

5. Controlling Your Account Data
To submit a question or concern about how to control, modify, or delete your account or data, contact us at [email protected]. Instructions for cancelling your account are located here.
Depending on your location, you may have certain legal rights regarding your personal data, including:
You may request access to your personal data and obtain information about our processing of your personal data, with whom we share your personal data, and your rights.
You may request that we restrict our processing of your personal data.
You may object to our processing of your personal data.
Where we process personal data based on your consent, you may withdraw your consent.
You may correct personal data that is inaccurate or incomplete.
You may request that we delete your personal data or provide a copy of it to you.
We may request proof of your identity before acting upon any request.
To submit a question or concern about your rights, please contact us at [email protected].
If you live in the EEA, UK, or Switzerland, and you are unsatisfied with our response, you have the right to lodge a complaint regarding your personal data with an applicable supervisory authority.

We store your personal data for as long as resonably required to provide the Services to you, and when you cancel your account, we take reasonable steps to delete your personal data within a reasonable period of time. We may retain your information for a period of time after account cancellation to allow you to reinstate your Services account, if you so choose. We also may retain certain personal data after you cancel your account to the extent necessary to comply with our legal and regulatory obligations, for the purpose of fraud monitoring, detection and prevention, and for our tax, accounting, and financial reporting obligations. Where we retain data, we do so in accordance with any limitation periods and records retention obligations that are imposed by applicable law.

6. Children
We do not knowingly allow use of our services or collect personal data from children under 13, or any higher minimum age in the jurisdiction where the child resides. If we learn that we have collected any personal information from a child under the applicable minimum age, we will take immediate steps to delete such information.

7. Potential Acquirers of Site Bay’s Business
If the stock or assets of Site Bay, its subsidiaries, its joint ventures or any combination of such are acquired by another entity, some or all of Site Bay’s users’ and visitors’ personal information may be provided to such a successor. In such a case,the successor will be instructed to handle the personal information in the same manner as provided in this Privacy Policy.

8. Links to Other Websites
We may provide links to other websites as a service to you or in order to provide you additional venues in which you can leverage or share the opportunities of the Services. Please be aware that we do not control and are not responsible for their information collection, use, and disclosure practices. Please review and understand their privacy practices and policies, if any, before providing any personal data to them or using any of their services. We are not responsible for the content or information of these third-party sites, any products or services that may be offered through them, or any other use of the sites.

9. Changes to Our Privacy Policy
If we modify this Privacy Policy, we will post the updated version via our Services. It is your responsibility to periodically review this Policy, and you are bound by any changes to it by using our Services or continuing to affiliate with us after such changes have been posted.

Your Rights to Access and Control Your Personal Data

We respect your right to access, correct, request deletion, or request restriction of our usage of your personal information as required by applicable law. You have the following rights:

Deletion: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you).
Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update, or fix your data in certain cases, particularly if it’s inaccurate.
Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

To exercise these rights, please contact us at [email protected] with your specific request. We will consider your request in accordance with applicable laws.

If you still have questions regarding our policy, or to exercise these rights, please contact us at [email protected] with your specific request. We will consider your request in accordance with applicable laws.